Lucky Mister Casino – Privacy Policy

Types of Data We Collect

We collect the following categories of personal information:

• Identity data – full name, date of birth, username, and government-issued ID documents
• Contact data – email address, phone number, and residential address
• Financial data – payment method details, transaction history, and account balances
• Technical data – IP address, browser type, device identifiers, and login timestamps
• Usage data – pages visited, games played, session duration, and interaction logs
• Communications data – records of support queries, chat logs, and email correspondence

We collect only the data that is necessary and proportionate to the services we provide.

Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contractual necessity – to fulfil our obligations when you register and use our services
• Legal obligation – to comply with UK Gambling Commission requirements, AML regulations, and age verification duties
• Legitimate interests – to prevent fraud, improve our platform, and ensure site security
• Consent – for marketing communications, which you may withdraw at any time

We will always specify the applicable legal basis when collecting your data.

Cookies & Tracking Technologies

Lucky Mister Casino uses cookies and similar technologies to improve your experience and to analyse site performance. Cookie types used include:

• Essential cookies – required for the site to function correctly
• Analytics cookies – help us understand how users interact with the platform
• Marketing cookies – used to deliver relevant promotional content

You may manage cookie preferences through your browser settings or via our cookie consent tool. Disabling essential cookies may affect site functionality.

Data Sharing & Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Payment processors – to handle deposits and withdrawals securely
• Identity verification providers – to fulfil KYC and age verification obligations
• Regulatory bodies – including the UK Gambling Commission, where legally required
• IT and security partners – to maintain platform integrity and prevent fraud

All third-party partners are contractually required to handle your data in accordance with UK GDPR standards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. In line with UK Gambling Commission requirements, account and transaction records are retained for a minimum of five years following account closure. Marketing data is deleted promptly upon withdrawal of consent. Technical logs are typically retained for up to twelve months.

Your Rights Under UK GDPR

As a UK data subject, you have the following rights:

• Right of access – request a copy of the personal data we hold about you
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure – request deletion of your data where no legal obligation requires retention
• Right to restrict processing – limit how we use your data in certain circumstances
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact our Data Protection team via the contact page at lucky-mister-uk.com. We will respond within 30 days.

Data Security & Contact

Lucky Mister Casino applies industry-standard security measures including SSL encryption, two-factor authentication options, and regular security audits to protect your personal data. Access to personal data is restricted to authorised personnel only. If you have concerns about how your data is handled, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk. For all privacy-related enquiries, please reach us through lucky-mister-uk.com.